Refund policy

60-Day Returns

Every order is backed by our 60-day return policy. If you're not 100% satisfied with your purchase, you have 60 days from the day your order arrives to return it for a full refund or exchange. To be eligible, items should be in the same condition you received them — unused and with the original packaging — along with your order confirmation or proof of purchase.

To start a return, simply email us at hello@vextor.store, and a real person from our team will guide you through the process. Once we receive and inspect your return, we'll issue your refund to the original payment method within 10 business days. (Your bank or card provider may need a little extra time to process it on their end.)

Damages and issues
If your item arrives damaged, faulty, or incorrect, please contact us right away — we'll make it right.

Vextor Windshield Cleaner — 60-Day Money-Back Guarantee

For Vextor Windshield Cleaner, the following guarantee applies instead of the unused-item requirement above: you may open and try the product. If you are not satisfied, contact us at hello@vextor.store within 60 days of delivery to request a return. The product must be returned to receive a refund. The customer must arrange and pay for return shipping. Contact us for the return address and instructions before sending the product back.